I assure you the issue will be addressed in the best way possible. Opening a case prior contacting me creates issues for all parties. If the system asks you to chose a reason to contact me, such as item does not match description or photos, right before sending a message to me, it means you are opening a case already and you are in the wrong area of the website. The system is very tricky.
Sometimes buyers open a case without knowing they are. Contact should be a regular contact.
All gear is marked, I have photos of the inside in detail, videos of each unit. And as soon as its opened, I will know as my mark is made for that reason. The item "Electro-Harmonix EHX Oceans 11 Eleven Reverb Hall Spring Effects Pedal NEW" is in sale since Tuesday, March 2, 2021. This item is in the category "Musical Instruments & Gear\Guitars & Basses\Parts & Accessories\Effects Pedals\Delay, Echo & Reverb".The seller is "thewindingcompany" and is located in Las Vegas, Nevada. This item can be shipped to United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, South Korea, Indonesia, Taiwan, South africa, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi arabia, Ukraine, United arab emirates, Qatar, Kuwait, Bahrain, Croatia, Malaysia, Brazil, Chile, Colombia, Costa rica, Dominican republic, Panama, Trinidad and tobago, Antigua and barbuda, Aruba, Belize, Dominica, Grenada, Saint kitts and nevis, Saint lucia, Montserrat, Turks and caicos islands, Barbados, Bangladesh, Bermuda, Brunei darussalam, Bolivia, Ecuador, Egypt, French guiana, Guernsey, Gibraltar, Guadeloupe, Iceland, Jersey, Jordan, Cambodia, Cayman islands, Liechtenstein, Sri lanka, Luxembourg, Monaco, Macao, Martinique, Maldives, Nicaragua, Oman, Peru, Pakistan, Paraguay, Reunion, Viet nam, Uruguay, Russian federation.